Workflow

• Workflows Overview
• Add a Workflow
• Edit, Activate, Deactivate, or Delete a Workflow
• Rules Overview
• Add a Rule
• Edit, Deactivate, or Delete a Rule
• Set the Case Number Format
• Add, Edit, or Delete a Case Submission Rule
• Add an Assignment Rule
• Edit, Activate, Deactivate, or Delete an Assignment Rule
• Exclude a User from Automatic Assignment