View or Restore a Cancelled Case
You can review all cases cancelled by users of your application on the Cancelled Cases page (see Cancel a Case for details on how to cancel cases). Canceling a case:
- Removes the case from the Cases grid.
- Removes the case from reporting data.
- Prevents users from adding records, such as parties or notes, to the case.
- Hides the case from the application, excluding the Cancelled Cases page in Settings.
However, cancelling a case does not delete its data from the system. You can permanently delete a case by purging it (see Purge Records). To see cancelled cases in your application, go to Settings > System > Monitoring > Cancelled Cases.

Restore a Cancelled Case
If you restore a cancelled case, users will be able to access it again and it will reappear on the Cases grid. Timestamps will be recorded on the case's History tab when a case is cancelled and restored, as well as the reason selected for each action. To restore a case:
- Navigate to the Cancelled Cases page in Settings > System > Monitoring.
- Select a row in the Cancelled Cases grid.
- Click the Options (
) button on the case's page. - Select the “Restore Case” option.
- Use the "Reason" dropdown to indicate why you are restoring the case.
- Click the Save button.