To read or reply to an email, click an email record row in the Emails grid (see Emails Grid Page) or the Emails sub-tab of the Activity tab on a Case's page (see A Case's Page). The following section will review all details on an Email Thread page, as illustrated in the screenshot below.

1. Case number: a unique, system-generated number to identify the case.
2. Email subject line: the subject line of the first email in the thread.
3. Quick Reply button: click to reply to the latest email in the thread. See Send an Email in Case IQ for details on the New Email form.
4. Options button: access additional email actions, including sorting the thread from oldest to newest messages. 
5. Message preview: a condensed version of the messages in the email thread. 
6. File attachments: click a file link to download any email attachments.
7. Reply button: you can reply to the most recent email in the thread by clicking the Reply button at the top of the page or reply to a specific email in the thread by clicking the Reply icon in the email's header. 
8. Forward button: click to forward the email to another individual.

Clicking the Quick Reply, Reply, or Forward options will load another New Email form, where the previous email text is included in the “Body” (see Send an Email in Case IQ).