To view all activity in the application completed by any user, select the “User Activity” option on the Access tab. You can also see the activity for one user on their account's page (see A User Account's Page).

The columns in the User Activity grid help to categorize the different types of data summarized:

• Action: describes the type of action that occurred.
• Changes: shows the field values that were changed in the action, detailing the original value (“from” in Activity row) and the value following the change (“To”).
• Reference: if the action was not performed on the record itself, but on an associated form or record of the case, this column provides more information on the record where the action was completed.
• Time: the date and time when the action occurred.