Can I add files to a closed case?

Yes, you can add files to closed cases (i.e. cases where all their workflows are closed). 

What file formats can I upload?

See the types of files you can upload in Supported File Types.

How many files can I upload to a case?

You can add a maximum of 1000 files to a case in your application and upload 20 files at a time. 

From the external portal, reporters can add up to 50 files when submitting or reviewing their case.

What is the maximum file size I can upload?

The maximum file size you can upload to a file record is 50 MB. 

How many files can I download at once?

You can download up to 20 files at once from the Files Grid page.

Case IQ could not upload a file. How can I resolve?

If Case IQ could not attach a file you uploaded:

• Make sure the file is a supported file type. See a list of all file types you can upload to Case IQ in Supported File Types. 
• Remove any access permissions in your file. Case IQ will not be able to upload restricted or protected files.
• Check how many files have been attached to the case. You can upload a maximum of 1000 files to a case.