Change your Password
Not Applicable for Single Sign On
If you use Single Sign On to log in to Case IQ, you cannot change your password in Case IQ. You must change your password in your organization's identity provider.
You can change your password from your Case IQ account using the following steps:
1. Click the Profile (
) icon in the topbar. Then, select "Profile" in the dropdown menu.
2. Click the "Security" tab on your profile page.
3. On the Security tab, enter your existing password into the “Enter Your Old Password” text box. If you forgot your password, see the Reset Password article instead.
If this is your first time logging in to Case IQ, use the temporary password you received in the "New Password" email from Case IQ. See an example "New Password" email in the screenshot below.
4. Type a new password into the “Password” text box.
Your password must meet all of the following requirements. A green checkmark will appear beside each one as it is met.
- At least one upper case English letter (A - Z)
- At least one lower case English letter (a - z)
- At least one number (0 - 9)
- At least one special character (#$^+=!*()@%&)
- Minimum length of 9 characters
- No white space
5. Retype your new password in the “Confirm Your New Password” text box.
6. Click the Change Password button.
Password Expiration
You must change your password every 90 days. Case IQ will send an email reminder to change your password 5 days before it expires.